General Terms and Conditions of Service
At Aliada Legal, we are committed to providing you with accessible, efficient, and professional legal services for the management of official documents in El Salvador, Guatemala, Honduras, Mexico, and the United States. By contracting any of our individual or packaged services, the client agrees to the following general terms and conditions:
About processing and delivery time:
Estimated delivery times vary between 7 and 15 business days, depending on the type of procedure, the location of the document (state, city, or country), and the availability of institutional appointments when necessary. It is important to note that, while we strive to deliver as quickly as possible, delivery times may be extended due to external causes such as delays at government offices, holidays, or additional requirements depending on the country of origin of the document.
Cancellation and Refund Policy:
Once payment has been confirmed and the process has been activated, refunds will not be issued if the customer decides to cancel the service due to personal reasons (for example, if they no longer need the document, they changed their mind, etc.). We may cancel the order if it is still possible to postpone the process, but the amount already paid will not be refunded under any circumstances. This is because the process involves costs, time, and personnel involvement from day one.
Document delivery and shipping responsibility:
All physical documents are sent via courier services with a tracking number, which will be shared with the client once it is available. From that moment on, Aliada Legal is not responsible for loss, damage, or delays caused by courier services. For your peace of mind, each physical document will include a scanned copy that will be sent digitally before final delivery.
By hiring our services, you agree to these terms. Our commitment is to assist you with responsibility, compassion, and transparency throughout the entire process. Thank you for choosing Aliada Legal, your trusted partner for procedures in Central America, Mexico, and the U.S.!